Shipping policy

While we strive to ensure timely and safe delivery, delivery timelines are estimates and not guaranteed. We work with trusted logistics partners through Shiprocket to ensure your products reach you safely and on time across India.

Shipping Coverage

We currently ship across India, subject to courier serviceability. At this time, we do not offer international shipping.

Order Processing

Orders are typically processed and dispatched within 24–48 business hours, excluding weekends and public holidays.

Delivery Timelines

Estimated delivery timelines may vary depending on your location:

Metro cities: 2–4 business days
Non-metro cities: 4–6 business days
Remote areas: 5–8 business days

Delivery timelines are estimates only and may vary due to operational, logistical, weather-related, regional, or courier-related factors beyond our control. Trivara Commerce shall not be held liable for delays caused by third-party courier services.

Shipping Charges

Free shipping on all prepaid orders above ₹599
A nominal COD fee of ₹29 applies to Cash on Delivery orders
Shipping charges, if applicable, are displayed at checkout.

Cash on Delivery (COD)

Cash on Delivery is available across serviceable pincodes in India.

Trivara Commerce reserves the right to disable or refuse Cash on Delivery orders at its sole discretion, including but not limited to cases involving repeated order refusals, fake orders, unverifiable contact details, high return rates, suspected fraudulent activity, or operational limitations.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

Please allow up to 24 hours for tracking updates to reflect.

Delivery Attempts

Our courier partners will attempt delivery up to 2 times.

If the order remains undelivered due to customer unavailability, incorrect address, unreachable phone number, or repeated delivery failure, the package may be returned to us.

Orders returned due to failed delivery attempts may be eligible for reshipping subject to additional shipping charges.

Incorrect Address or Contact Information

Customers are requested to provide accurate shipping details at checkout.

Shipping and handling charges incurred due to incorrect or incomplete address/contact details may be deducted from any applicable refund.

Damaged, Leaking, or Incorrect Orders

If your order arrives:

damaged
leaking
broken
tampered
incorrect
or with missing items

Please contact us within 48 hours of delivery at: trivaracommerce@gmail.com
Requests raised beyond 48 hours of delivery may not be eligible for resolution.

To help us resolve the issue quickly, please share:

an unboxing video
clear images of the package and product

After verification, we may offer a replacement or refund, depending on the situation.

Claims related to damaged, leaking, tampered, incorrect, or missing products must be supported with relevant evidence. Trivara Commerce reserves the right to reject claims that cannot be verified.

Due to the consumable nature of our products, opened or used products may not be eligible for return or replacement unless there is a verified quality issue.

Bulk & Corporate Orders

Bulk and corporate orders may be subject to separate shipping timelines, policies, and commercial terms.

To the maximum extent permitted by law, Trivara Commerce shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, delivery failures, or third-party logistics issues.