Refund policy

At Trivara Superfoods, we take great care in delivering high-quality products with secure packaging and strict quality checks.

As our products are made using natural ingredients, slight variations in colour, texture, taste, aroma, or consistency may occur between batches. Natural sedimentation or separation may occur and does not indicate spoilage or defect.

Individual experiences and results may vary. Refunds or returns are not applicable based on personal wellness outcomes, expectations, or subjective product experience.

Return Eligibility

Returns or replacements are only accepted if:

  • the product arrives damaged
  • the seal is broken
  • the bottle is leaking
  • the wrong product is delivered
  • items are missing from the order

To be eligible, the product must remain unopened, sealed, and unused.

Reporting an Issue

Any issue must be reported within 48 hours of delivery by emailing:
trivaracommerce@gmail.com

Please include:

  • your order number
  • clear images of the package/product
  • Unboxing videos and supporting images may be mandatory for certain damage, leakage, or missing-item claims.

Claims raised after 48 hours may not be eligible for replacement or refund.

Non-Returnable Items

We do not accept returns for:

  • opened products
  • used products
  • products damaged after delivery
  • orders refused at delivery without valid reason
  • taste preferences or personal expectations

Refund Process

All return, replacement, and refund requests are subject to verification and approval by Trivara Commerce at its sole discretion.

COD Order Refusal

Orders refused at delivery without a valid issue may not be eligible for refund.

Trivara Commerce reserves the right to restrict future Cash on Delivery orders for repeated failed or rejected deliveries.

Contact Us

For returns or refund assistance:

Trivara Commerce
Email: trivaracommerce@gmail.com
Website: www.trivarasuperfoods.com

Cancellation Policy

At Trivara Superfoods, we understand that plans can change.

Order Cancellation

Orders can only be cancelled before they are shipped or before tracking details are generated.

Once an order has been dispatched, it cannot be cancelled.

How to Cancel

To request a cancellation, please contact us immediately at:
trivaracommerce@gmail.com

Please include your:

  • order number
  • registered name
  • contact details

Refunds for Cancelled Orders

Once approved, refunds are initiated within 5–7 business days. Actual credit timelines may vary depending on the customer’s bank or payment provider.